Bespoke Training Solutions

In addition to the schedule of ‘open courses’ delivered across the UK at approved training and examination centres, dates and locations can also be arranged with you to enable your managers and staff to attend your preferred on-site location, which can often be a more cost effective and time saving solution for you. Our bespoke training courses are tailored to meet the required training and coaching needs of your business, so if it’s a particular specialist area, higher-level skills, or a refresher course, we can help. We will work with you to determine your needs and build a programme that willand coaching around your normal business day.

We can completely tailor a course to suit your style of business and customer type and will endeavour to provide the correct training and coaching style to get the best from your managers and staff. Whenever you would like the training, we can help you and minimise the impact on your business day. We are also happy to work around any shift patterns, just let us know what suits you best. To discuss your individual requirements in more detail, please give us a call on 01347 823271 or 07967 304514.

Some examples of courses provided for our clients:

• Customer Service Excellence

The essential elements of good customer service and how it can increase turnover and profitability

• How to Manage Your Staff

How to apply motivational theory and practical skills and develop an understanding of how to build and lead an effective team

• Merchandising and Chalkboards

Essential techniques and skills to rejuvenate your product displays and advertising boards

• Financial Management

Improve management controls in order to increase profitability and stay in control of your business

• Profit with Marketing & Promotions

Implementing a wide range of activities involved in making sure that you’re continuing to meet the needs of your customers by promoting your business effectively

• Profit with Sport

Essential knowledge and ideas to promote your business through sport based activities

• Profit with Beer

Important practical techniques to improve your cellar management and bar operations including perfect draft dispense

• Assertiveness & Confidence Building

Discover how to become more self assured and increase your self esteem through simple techniques and disciplines