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Delius Lived Next Door in Bradford – 12 delegates
BIIAB Award in Beer and Cellar Quality: 100% pass
BIIAB Award in Licensed Hospitality Operations: 100% pass
Delegate comments:
“Lots of ideas and ways to move the business forward”
“Daniel has exceptional knowledge and understanding of the business”
“Brilliant, interesting, and inspiring”
“Great week, invaluable training”
“Employment law was very useful”
Posted in Testimonials
The Cannon public house was reopened on Friday 23rd March after a major refurbishment which has transfomed the pub into the main place to be on the high street. The pub had suffered badly, again from poor management, and daniel pettigrew training were contracted to help the new owners to market the business and to provide ideas and inspiration for promotions and pushing the business forward.
The team training took place a few days before the opening day and staff were trained in customer service, operating standards, handling complaints, and selling skills. Further training is planned for merchandising, bar skills, and cellar management. The new owners are more than pleased with their new pub and were quick to comment on the difference the enthusiastic and inspiring training has made to the whole team.
Posted in Testimonials
The Stone Trough opened it’s doors for the first time on Friday 30th March after a massive refurbishment after being closed for more than 2 years. The pub had previously been known by another name and was not managed effectively which resulted in poor sales and eventual closure. The new owners were quick to spot the potential for the pub and launched into negotiations with Scottish & Newcastle Pub Enterprises to buy the business and complete a fantastic contemporary refurbishment.
The Stone Trough is now the flagship food pub in the area and in order to be the best the services of daniel pettigrew training were called upon to help with the marketing of the business and to train the new team in essential skills including customer service, operating standards, table service, selling technques, merchandising, and also the whole team were put through the CIEH Award in Food Safety in Catering and achieved a 100% pass rate.
Further visits from DPT are planned to ensure the business stays on the right track and provides the best standards and service for all customers visiting the pub.
Posted in Testimonials
The Midway in Stockport was host to the programme which was attended by 12 delegates from the North West and North Wales regions. A 100% pass rate was again achieved in both the BIIAB Award in Beer and Cellar Quality and the BIIAB Award in Licensed Hospitality Operations. Delegates expressed an enthusiasm for the course and were completely motivated to go back to their businesses to make a difference.
Posted in Testimonials
10 delegates from various businesses within the South Yorkshire and Humberside regions attended this programme and all successfully passed the following qualifications: BIIAB Award in Beer and Cellar Quality and the BIIAB Award in Licensed Hospitality Operations. Feedback scored the training team as excellent and comments were made on the obvious experience and enthusiasm during this 4 day course.
Posted in Testimonials
This new BIIAB qualification is a must-do for anyone joining licensed hospitality who requires essential basic knowledge in order to start on the right path to success. Details of the modules available with this qualification are below, and candidates can also attend selected modules if they have identified a need to gain further training in a particular subject or skill. Please contact us if you require further details and don’t forget to check out the Dates & Locations page on this website for additional information.
Module 1 – Health and Safety at Work
Module 2 – Financial Management
Module 3 – Cash Security and Stock Control
Module 4 – Key Legislation for Retailing Responsibly and Trading Within the Law
Module 5 – Crime Prevention
Module 6 – Employment Law
Module 7 – Recruitment, Induction and Management of Staff
Module 8 – Marketing and Merchandising
Module 9 – Customer Service
Module 10 – Product Knowledge and Preparation for Service
Module 11 – Catering
Module 12 – Gaming and Machine Income
Posted in Testimonials
An intimate group of five new and experienced licensed retailers attended the course at our newest training venue, The Devonport Hotel in Middleton One Row, Darlington and found the course to be very focussed on their success and it provided them with an essential tool kit of skills and knowledge to help them achieve their ambitions.
Everyone in the group passed their exams with some exceptionally high scores. They have now gained certification in the following BIIAB qualifications: Award in Beer and Cellar Quality, Award in Food Safety in Catering, and the Award in Introductory Licensed Retail Operations.
Posted in Testimonials
A very diverse group of 10 switched on delegates attended this course, and all managed to achieve some excellent exam results, with passes for everyone in the following BIIAB qualifications: Award in Beer and Cellar Quality, Award in Food Safety in Catering, and the Award in Introductory Licensed Retail Operations. The feedback for the course was again very positive with delegates very keen to put their new found knowledge to the test!
Posted in Testimonials
A fantastic group of 13 very enthusiastic delegates attended this course, and despite the fact that one or two were suffering with really heavy colds, they still soldiered on and managed to achieve some great exam results, with passes in the following BIIAB qualifications: Award in Beer and Cellar Quality, Award in Food Safety in Catering, and the Award in Introductory Licensed Retail Operations. All delegates have now returned to their pubs or are in the process of taking on a new career in licensed retail, fired up and armed with an abundance of new ideas and invaluable knowledge and a much clearer focus on the best ways to push their businesses forward!
Posted in Testimonials
Hartlepool Mail, published on Wednesday 4 January 2012 14:00
BUSINESS UPDATE PIC LEAD FOR WEDNESDAY, JANUARY 4th.
FORMER nightclub DJ Daniel Pettigrew is a nationwide hit thanks to his own training company.
Hartlepool-born Daniel, started his working career as the DJ in the Gemini nightclub in town, but the licensed retail trade soon beckoned and he joined Vaux Breweries in Sunderland.
Different roles soon followed, in bar and nightclub management, before Daniel became the Regional Promotions Manager for a national leisure company. Daniel said: “It was a troubleshooting role to visit poorly performing venues nationwide and put them back into profit.”
Soon after, in 1997, he started up his own business, Daniel Pettigrew Training, with his wife Alison, who he met whilst working in Dumfries, Scotland, and who is a partner in the company. The couple, who now have a nine-year-old son Oliver, developed the York-based company into a firm which delivers training courses and qualifications all over Britain.
It has proved so successful; Daniel has won the Professional Trainer of the Year title at the National Innkeeping Training Awards, six years after lifting the crown for the first time. The firm was also ‘Highly Commended’ in the Security Training Award category of the awards.
Daniel said: “We have many clients across the industry including national pub companies, supermarket chains, and restaurant and hotel groups, and many colleges and universities. In fact, we do a lot of work with schools and colleges in confidence building, conflict management, and life skills to help young people find work and more experienced students get back to work.
“A large part of my work is taken up with business support, which is visiting businesses which are either struggling and in need of urgent help and some which need new direction and ideas.”
Daniel Pettigrew Training currently have four office staff, and use up to 40 trainers at 30 centres around the UK.
Posted in Testimonials
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