"Failure is not an option"
Duration: 10 guided learning hours
Summary:
Provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar and is supported by an easy-to-follow workbook
Candidates who pass the BIIAB ACDS will demonstrate that they understand the importance of delivering high levels of customer satisfaction – something that any business must achieve in these increasingly competitive times if they are to attract customers and increase profits. In addition, candidates who successfully complete the BIIAB ACDS and also hold either the BIIAB ARAR (in England and Wales) or the BIIAB SCLPS (in Scotland) will be awarded the nationally recognised BIIAB Professional Barpersons Qualification (PBQ).
This qualification has been designed to be taken over 10 guided learning hours and the learning is assessed through a 25 question multiple-choice examination. The BIIAB ACDS is supported by an easy-to-follow workbook which contains all the information required to pass the examination, together with activities and revision questions. The innovative and interactive style of the workbook is designed to encourage learners to take pride in consistently offering customer excellence, not just providing customer service.
