"Failure is not an option"

CIEH Level 2 Award in Conflict Resolution and Personal Safety

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This qualification introduces you to the foundation elements in conflict resolution. It provides you with the essential tools to enable you to protect yourself in the face of confrontational behaviour.

You need this qualification if:

  • your role brings you in contact with others; including colleagues, customers, members of the public, patients or clients

Duration: one-day programme

Assessment: 30 MCQ exam

Additional Documentation: